Our clients certify that they will use our services only in communications, (including, without limitation, text messages and commercial emails) to customers and prospects that have expressly consented (opted-in) to receive them or as a part of identity verification and fraud prevention related activities. Our clients are forbidden to use our solutions to send unsolicited text messages or commercial email (spam).
We additionally require that clients reconfirm (permission pass) or stop mailing/messaging an existing list when it is determined to be in violation of our anti-spam policies. Repeated violations or failures to comply with our policies may result in termination of that client’s access to the 5×5 Solutions. If an industry or government group creates a list of email addresses, telephone numbers or other addresses whose status has changed–such as email addresses added to a “do not contact” list or telephone numbers that have been assigned to a new user–5×5 reserves the right to block access to those addresses/numbers. However, the responsibility for ensuring compliance with any obligation to refrain from sending messages to such addresses/numbers rests with our customers. 5×5 shall not be liable either for blocking or for any failure to block messages to such addresses or phone numbers.
Our clients agree not to use our solutions to text messages or commercial emails unless the recipient has opted-in to receive such messages from the client in the manner required by any applicable law. For any data such as email addresses or phone numbers, clients agree to provide us with the source of the addresses/numbers, the method used for recipient opt-in, and details surrounding the process used, and whatever other information relates to the transaction or sign-up process used. This includes, but isn’t limited to, date and time of sign up, IP address of signup, website signed up from, disclosures provided in connection with the signup, manner of obtaining agreement, and whatever other information the client asked of the recipient at point of sign up. 5×5 retains the right to review client materials and emails/text messages to verify that clients are abiding by the privacy and permission policies set forth herein. Our clients are required to comply with our policies and all applicable laws.
If you don’t recognize an email sender, you may report it to us as spam by sending it (or, in the case of a non-email message, by sending an explanation) to email@example.com. We receive, investigate, catalog, and take appropriate action based on complaints we receive. Alternatively, or in addition, feel free to report the message to a spam reporting entity. For example, Spamcop at www.spamcop.net provides an easy way to report unwanted mail as spam. You can also use your email provider’s (AOL, Hotmail, Yahoo) “report as spam” mechanism to notify the ISP that the message is spam. ISPs use this information to determine good senders from bad senders, and we regularly work with ISPs to take action based on that data.
Each email sent to you is required to contain a link that allows subscribers to easily unsubscribe in an automated way from receiving future emails from the sender. You may also change your expressed interests at any time. If you wish to unsubscribe or change your interests, simply follow the instructions at the bottom of any email. To unsubscribe from future SMS messages sent by a client of ours through our system, follow the instructions provided by the sender within the message, or contact the sender. If that does not work, please let us know by sending an email to firstname.lastname@example.org.
If you have any questions about 5×5’s Anti-Spam Policy, please contact us at email@example.com.